How do I reach the hotel?
How far is the hotel from the center?
How do I contact the hotel?
What sizes are the rooms?
Do you have a 24 hours reception?
No we don’t. Not yet.
I have a complaint!
If you have a complaint during your stay. please notify us as soon as possible and we will do our best to solve any issue you might have. For other complaints please notify us by filling in the contact form and we will get in touch with you.
I lost or forgot something in my room!
Oh snap! No worries, we will try our best to get it back to you asap!
Please contact us as soon as possible so we can help you to your belongings.
How do I make a reservation?
Visit our reservation page to check for availability of your favourite boat! Enter in your desired check-in/out date and the number of guests staying in the boat (children included). Afterwards choose the boat that suits your wishes and fill out the form.
Or contact us on number +31 6 15211299 or email [email protected]
I want to cancel my reservation!
Is there a minimal number of nights I must book?
2 nights is the minimum.
What is the maximum number of nights I can book?
You can stay as long as you want.
We are with a group, can we book more boats?
If you wan’t to visit us with more than 6 people (which is of course something you would want to do), just make another reservation for a another boat with the same guest details!
Are extra guests allowed in my boat?
Our boats built specifically to only occupy a certain amount of people.
Due to safety regulations we can’t make room for more people in the boat.
How do I pay?
To pay for your reservation, please go to the reservation page.
Fill out the form and choose an option to pay with deposit or the full amount.
Deposit payments are 50/50. Meaning you pay 50% now and 50% later.
If your check in date is in the next 30 days of the reservation, we are obligated to charge you the full amount.
After completing your reservation, you will receive several emails confirming this with the details.
What forms of payments are accepted?
Currently we only accept credit and debit cards from Visa, MasterCard and American Express or payments through iDEAL.
Are the rates per person or per room?
You pay for the whole boat per night.
Are there any additional charges?
We are required to charge you a tourist tax of 4%, additional to your total price.
The rates already include 6% VAT.
Do I need to pay a deposit/security bond?
A security bond of EUR 200 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to missing goods and a damage inspection of the accommodation.
Where can I get a copy of my invoice after departure?
Please contact us before, during or after your arrival with all the details so we can send you one.
Are my credit card details safe?
We promise to deal carefully with sensitive information.
Your credit card details are safely stored in our database.
We automatically delete any credentials you provided us 10 days after your check-out.
Facilities & Services
Do you have WiFi?
What kind of question is that?
Of course we have WiFi..
Can we park our car?
Upon your arrival it is possible to park your car in our own parking spots.
But we only have 3. So please let us know when you make a reservation.
If all the spots are taken, there are enough places in the area to park your car for free.
What is included in my room?
All of our boats come along with
– Free WiFi
– Bath or shower (or both)
– Hair & Body Products
– Kitchenette (no cooking)
– Towels & Linen
– Coffee & Tea
– A lake view
Hmm what else.. a fridge, coffee machine, electric kettle, some rooms, some beds, heating, .. a toilet ofcourse, one of them has a cinema, and our great service!
Visit our boats for more details
Is it possible to cook in the boat?
Safety regulations forbid any open fires.
Therefore cooking is not an option in our boats.
The boats however do include a kitchenette.
Which includes dishes and cutlery together with a coffee machine (limited cups available), electric kettle for your tea and much more!
Is my furry friend allowed in the boat?
The answer is no.
Unless it’s a puppy! We love puppies!
Can I smoke in the boat?
Smoking inside our boats is prohibited.
That means it’s not allowed.
We’ll slap you a 150€ fee if you do.
Is there bed linen and towels in my room?
Fresh towels and linen are already set up for you in the boat.
Did you really think you had to bring your own?!
Is there coffee and tea in the boats?
Yes there is! But in limited availability.
Is the accommodation wheelchair accessible?
We are afraid that the boats are not suited for wheelchairs.
It can be very hard to enter and move around inside because of the steps and stairs.
But if you like a challenge, you are more than welcome to try!
We will try our best to make it as comfortable for you as we can.
Can I rent a bike somewhere?
Our good friend Rahtour rents out bikes!
It’s about a 5 minute walk from our hotel.
Pay him a visit and make sure you tell him who sent you 😉
Van der Pekstraat 53, 1031 CR Amsterdam
Do you have a restaurant?
Do you have baby cots?
Yes we have one! We love babies!
What optional services do you offer?
Is it someone’s birthday? Do you want to surprise your beloved one with a romantic package including bubbles, flowers and chocolate? Or do you have something else to celebrate? Book your boat together with an arrangement and we will make it happen! Anything is possible at Asile Flottant.
And other than our excellent service, we also provide some canoes for you to cruise on the waters of the IJ.
Please contact us for more details.
Will the boats be cleaned in between?
We don’t clean the boats in between unless your stay is longer than 7 nights.
But if you need some fresh towels or some more coffee, we will be at your service.
Do you provide taxi service?
Yes, and no. First of all we definitely don’t recommend using a taxi in Amsterdam.
Why? It’s expensive. Uber is a good alternative.
Still want to grab a cab?
Call these numbers to make an appointment.
They have a discount of 15% on your way to Schiphol Airport.
And can take up to 8 people with them.
+31 (0) 6 147 31 169
From 8am till 3pm
+31 (0) 6 819 31 903
From 3pm till 3am
How do I check in?
We currently have no 24 hour reception.
Our meeting point is in front of the hotel gate.
From here you will be greeted by Yasin or Irene, the managers of the hotel.
When can I check in?
Our check-in time starts at 15:00pm.
What documents are required for me to check-in?
If you could bring your reservation details, that would be great!
Also your photo of identification would be nice.
We arrive early in the morning, what time can I check in?
We can only make early check-ins if the boat is clean upon your arrival. We promise to try and have your room ready for you as soon as possible.
We arrive late at night, what time can I check in?
If you can’t make it at our check-in time, please make sure to let us know. It would be very helpful if you let us know in advance what your estimated time of arrival will be at the hotel. We would appreciate it if you could call or text us a half hour before you arrive at the hotel. Please note that there is a limit on the time of check-in.
When do I check out?
I guess if you really have to leave us then you can do so before 11:00am.